A return is a transport job with two unique features. Returns normally move equipment instead of inventory. Plus, the final destination is a location specified by the equipment owner rather than the consumer/buyer.

Workflow

The diagram below shows the minimum number of steps in the Return workflow. The level of detail required at each step (e.g. the number of data fields to fill in) varies with the customer’s environment (e.g. managed or unmanaged freight) and commitment to best practices.

Template pages

Go to the modules and pages listed below (at a minimum) and enter or confirm the following information:

Accounts module

• Carrier Fees page - set demurrage and per diem rates, number of free days, and calculation mode.

• Charge Codes page - create/configure codes (if applicable).

Dispatch module > Return record

• General page - enter origin and destination; select the carrier(if applicable).

• Advanced page - select a driver, select equipment to move, set last free day (LFD) to return, and set appointment date(s).

Carriers module

• Charge Codes page - create/configure codes (if applicable).

Next steps

1. Create a return.

2. Configure the Returns Advanced page.